There are a few situations that you may encounter where you are unable to upload your files into the FTP. If you are having trouble with this, please see below for some common issues.
If you can't login to the FTP:
- Please ensure that the credentials you have entered are correct.
If you can login to the FTP, but you are receiving a "Permission denied" error:
- You may be trying to upload to the root "/" folder instead of the "/uploads" folder.