Oh no! Something has happened and you need to remove users from your Cortex sends. What are your options?
- Suppress These Users
- Set up a filter using the condition "user in list is false" for your uploaded list.
- Apply this as a Global Filter in Cortex
- Unsubscribe These Users
- To bulk unsubscribe users upload your list of emails agin, this time with with a date_unsubscribed column. example: https://screencast.com/t/wqHRIZCHUP
Can't I just delete my uploaded list?
Unfortunately, Cortex's list management does not work that way. Once your users are uploaded they join your full list of users by default. Uploaded lists are only required for organization and segmentation – deleting a list will not affect the users or information uploaded.
No, I'm serious, I need to delete these users!
To have a list of users deleted please submit a request to the tech support team. Your updated list size will be reflected on the first month's invoice after these users are deleted.